We want every parent, teacher and student to be happy with their booklets. This policy explains what to do if something is wrong with your order.
Damaged, misprinted or wrong items
If your order arrives damaged, has printing faults, has missing pages, or is not the item you ordered, we will send you a free replacement, including delivery.
- Contact us within 3 days of delivery.
- Send your order number and a clear photo of the problem on WhatsApp at +92 340 4198942 or through our Contact page.
- We will confirm and dispatch the replacement as soon as possible.
Exchanges for unused booklets
If you ordered the wrong grade or want a different booklet, you can exchange it:
- Request the exchange within 3 days of delivery.
- The booklet must be unused: no writing, colouring, tearing or removed pages, and in the condition you received it.
- The customer pays the delivery cost to send the booklet back, and any difference in price. We pay delivery for the new booklet if the exchange is for an item of equal or higher value.
Items we cannot exchange
- Booklets that have been written in, coloured, torn or otherwise used.
- Booklets customised with your school’s name or logo (school branding orders), unless they arrive damaged or wrong.
- Requests made more than 3 days after delivery.
Refusing a cash-on-delivery parcel
Orders are paid by cash on delivery. Please check your order details before confirming. If you need to cancel, contact us before the order is dispatched. Repeatedly refusing parcels at the door may mean we ask for advance payment on future orders.
Delivery charges
Standard delivery within Pakistan is Rs 250. Delivery charges are not refundable, except when we send a replacement for an item that was damaged or wrong.
Contact us
WhatsApp / phone: +92 340 4198942
Or use our Contact page. We usually reply within one working day.