The Learning Library PK (“we”, “us”) runs the website https://thelearninglibrarypk.com. This policy explains what information we collect when you visit our site or place an order, and how we use it.
Information we collect
- Order details: your name, phone number, delivery address, city and email address (if you give one), and the items you order.
- Messages: anything you send us through our contact forms, WhatsApp or email.
- Account details: if you create an account, your login details and order history.
- Newsletter: your email address, if you sign up for updates.
- Website usage: pages visited, device and browser type, and approximate location, collected through cookies (see below).
How we use your information
- To process, deliver and follow up on your orders (including cash-on-delivery confirmation calls or messages).
- To reply to your questions and handle exchanges or replacements.
- To send updates and offers, only if you have signed up. You can unsubscribe at any time.
- To understand how visitors use our site and improve it.
- To prevent fraud and fake orders.
Who we share it with
We never sell your personal information. We only share what is needed with:
- Courier companies, to deliver your order (name, phone and address).
- Service providers that help run the site, such as our hosting provider (Hostinger), email delivery and newsletter tools (Mailchimp).
- Analytics and advertising tools: Google Analytics, Google Ads, Google Tag Manager and Meta (Facebook) Pixel. These help us measure visits and show our ads to interested parents.
- Authorities, if required by law.
Cookies
Our site uses cookies to keep your cart working, remember your login, and measure site visits and ad performance through Google and Meta. You can block or delete cookies in your browser settings. The shop may not work properly without them.
If you contact us on WhatsApp, your messages are also handled under WhatsApp’s own privacy policy.
Children’s privacy
Our products are for children, but our website and shop are meant for parents, guardians and teachers. We do not knowingly collect personal information from children. If you believe a child has sent us their details, please contact us and we will delete them.
How long we keep your information
We keep order records for as long as needed for delivery, exchanges, accounting and legal purposes. Newsletter details are kept until you unsubscribe.
Your choices
You can ask us to show, correct or delete the personal information we hold about you, except where we must keep it for legal or accounting reasons. Contact us using the details below.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact us
WhatsApp / phone: +92 340 4198942
Or use our Contact page.